PRIVACY POLICY

Tisma & Co Pty Ltd (“Tisma & Co”, “we”, “us”, “our”) is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other applicable Australian privacy laws.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information obtained through our real estate sales, property management, website, marketing activities and associated services.

1. OUR COMMITMENT TO PRIVACY

We recognise the importance of protecting personal information and are committed to managing it responsibly and transparently.

By engaging with Tisma & Co, using our website, attending our open homes, making property enquiries, applying for a tenancy, requesting an appraisal, subscribing to communications, or otherwise interacting with us, you acknowledge and consent to the collection, use and disclosure of your personal information as described in this Privacy Policy.

2. WHAT PERSONAL INFORMATION WE COLLECT

The personal information we collect depends on the nature of our relationship with you.

This may include:

Contact Information

• Name
• Residential address
• Postal address
• Email address
• Telephone number
• Date of birth

Property Related Information

• Property ownership details
• Property preferences
• Buying requirements
• Selling intentions
• Leasing requirements
• Inspection attendance records
• Property enquiry history

Identification Information

Where reasonably necessary, we may collect:

• Driver licence details
• Passport details
• Medicare card details
• Proof of identity documents
• Other government-issued identification

Employment and Financial Information

Where relevant, including tenancy applications:

• Employment details
• Income information
• Rental history
• Credit-related information
• References
• Bank account information
• Supporting financial documents

Website and Digital Information

• IP address
• Browser information
• Device information
• Website usage information
• Cookies and tracking data
• Advertising interaction data

Social Media Information

Information you provide or make available through:

• Facebook
• Instagram
• LinkedIn
• YouTube
• Other social media platforms

including comments, messages, enquiries, lead forms and interactions with advertising campaigns.

3. HOW WE COLLECT PERSONAL INFORMATION

We collect personal information directly from you and from third parties where permitted by law.

Information may be collected when you:

• Contact our office
• Attend an open home
• Register for inspections
• Scan QR codes at inspections
• Make property enquiries
• Submit website forms
• Request a market appraisal
• Subscribe to newsletters
• Participate in promotions
• Apply for a tenancy
• Enter into a sales or management agreement
• Communicate with us via telephone, email, SMS or social media
• Engage with our advertising campaigns

We may also collect information from:

• Realestate.com.au
• Domain
• Residential tenancy databases
• Property service providers
• Referees
• Employers
• Credit reporting bodies
• Government agencies
• Publicly available sources
• Your authorised representatives

4. WHY WE COLLECT PERSONAL INFORMATION

We collect personal information to:

• Provide real estate sales services
• Provide property management services
• Facilitate property inspections
• Process tenancy applications
• Verify identity
• Conduct reference checks
• Assess suitability for tenancy
• Market and advertise properties
• Communicate with clients and customers
• Provide property updates
• Deliver newsletters and market reports
• Improve our services
• Maintain business records
• Comply with legal and regulatory obligations
• Protect our legal rights

5. DIRECT MARKETING

We may use personal information to provide:

• Property alerts
• New listing notifications
• Market updates
• Sold results
• Rental opportunities
• Newsletters
• Event invitations
• Agency updates

You may opt out of receiving marketing communications at any time by:

• Clicking the unsubscribe link in our emails
• Contacting our office
• Emailing us directly

We will promptly honour all opt-out requests.

6. OPEN HOMES, INSPECTIONS AND AUCTIONS

When attending inspections, open homes or auctions, we may collect information including:

• Name
• Phone number
• Email address
• Property interests
• Attendance records

This information assists us to:

• Manage inspections
• Contact interested parties
• Provide property information
• Comply with vendor instructions
• Meet regulatory requirements
• Ensure safety and security

Information may be collected via:

• Paper registration forms
• Electronic tablets
• QR code registrations
• Inspection management software
• Online registration systems

7. SOCIAL MEDIA AND DIGITAL ADVERTISING

We use social media platforms and digital advertising services to communicate with customers and promote properties and services.

We may collect information through:

• Social media enquiries
• Lead generation forms
• Advertising interactions
• Website tracking technologies
• Retargeting campaigns

We may use information to create advertising audiences and deliver relevant marketing content through platforms such as Meta (Facebook and Instagram), Google, LinkedIn and similar providers.

These third-party platforms maintain their own privacy policies and terms.

8. COOKIES AND WEBSITE ANALYTICS

Our website may use:

• Cookies
• Google Analytics
• Meta Pixel
• Advertising tags
• Conversion tracking technologies

These technologies help us:

• Understand website usage
• Improve website performance
• Measure marketing effectiveness
• Deliver relevant advertising

You may disable cookies through your browser settings, however some website functionality may be affected.

9. ARTIFICIAL INTELLIGENCE AND AUTOMATED TECHNOLOGIES

Tisma & Co may use artificial intelligence (AI), automation tools and software systems to assist with:

• Marketing communications
• Customer relationship management
• Property marketing
• Administrative processes
• Data analysis
• Customer service functions

Any use of AI or automated technologies is subject to appropriate oversight and safeguards to protect personal information.

10. DISCLOSURE OF PERSONAL INFORMATION

We may disclose personal information to:

• Vendors and landlords
• Purchasers and tenants
• Property owners
• Solicitors and conveyancers
• Mortgage brokers and lenders
• Tradespeople and contractors
• Valuers
• Insurance providers
• Credit reporting agencies
• Residential tenancy databases
• Government authorities
• Regulatory bodies
• Technology service providers
• Marketing providers
• Professional advisers

We only disclose personal information where reasonably necessary or authorised by law.

11. OVERSEAS DISCLOSURE

Some technology providers we use may store or process information outside Australia.

These providers may include:

• Cloud storage providers
• CRM providers
• Marketing platforms
• Email communication providers
• Software service providers

Where personal information may be disclosed overseas, we take reasonable steps to ensure that recipients handle information in a manner consistent with Australian privacy requirements.

12. STORAGE AND SECURITY

We take reasonable steps to protect personal information from:

• Misuse
• Interference
• Loss
• Unauthorised access
• Unauthorised modification
• Unauthorised disclosure

Security measures may include:

• Secure cloud storage
• Access controls
• Staff training
• Password protection
• Multi-factor authentication
• Encryption technologies
• Secure document destruction procedures

While we take reasonable precautions, no method of transmission or storage is completely secure.

13. DATA BREACHES

If a data breach occurs involving personal information, we will assess the incident and take appropriate action in accordance with applicable privacy laws and the Notifiable Data Breaches Scheme where required.

Where required by law, affected individuals and relevant authorities will be notified.

14. ACCESS TO YOUR PERSONAL INFORMATION

You may request access to personal information we hold about you.

Requests should be made in writing to the contact details below.

Before providing access, we may require verification of identity.

Access may be refused in certain circumstances permitted by law.

15. CORRECTION OF PERSONAL INFORMATION

We take reasonable steps to ensure personal information is accurate, complete, relevant and up to date.

If you believe information we hold is inaccurate or incomplete, please contact us and we will take reasonable steps to correct it.

16. RETENTION OF PERSONAL INFORMATION

We retain personal information only for as long as reasonably necessary to:

• Provide services
• Meet legal obligations
• Resolve disputes
• Enforce agreements

When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it.

17. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

18. MAKING A PRIVACY COMPLAINT

If you believe we have breached your privacy rights, please contact us in writing.

We will investigate your complaint and respond within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

19. CONTACT US

If you have any questions regarding this Privacy Policy, wish to access or correct your personal information, or would like to make a privacy complaint, please contact us:

Tisma & Co Real Estate

Postal Address: PO Box 838, Dapto NSW 2530

Phone: 0409 612 000

Email: admin@tismaandco.com.au

Website: www.tismaandco.com.au

We will respond to privacy enquiries and complaints within a reasonable timeframe.

20. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time.

The current version will always be available on our website.

 

Last Updated: 11 June 2026